Privacy Policy

The UBT COMMERICAL Privacy Policy has been updated on July 27, 2023

Thank you for visiting the website UBT COMMERICAL of UBT Corporation. The controller of this website is UBT Technology Co., Ltd. based in Shenzhen, China, and its global affiliates (referred to as "UBT," "we," or "us"). The registered address of UBT's headquarters in Shenzhen is 22nd Floor, Building C1, Nanshan Intelligence Park, No. 1001 Xueyuan Avenue, Nanshan District.


UBT recognizes the importance of your privacy and respects and protects it. This policy will provide you with detailed information on how we collect, use, and protect your personal information on the website, as well as your related rights. We strongly recommend that you carefully read and fully understand all the contents of this policy and make appropriate choices when browsing our website.


If you do not agree with the contents of this policy, we will be unable to process your personal information. By continuing to browse or providing your personal information, it will be deemed that you have fully and completely read and understood all the contents of this policy, and we will handle and protect your personal information in accordance with the rules of collection, use, storage, and other provisions in this policy.


If you would like to know more detailed information, please refer to the following sections:


1. Scope of Protection in this Policy

2. Personal Information We Collect and Collection Methods

3. Purposes and Legal Bases for Processing Personal Information

4. How We Use Cookies

5. How We Share Your Personal Information

6. How We Transfer Your Personal Information Globally

7. How We Protect Your Personal Information

8. How We Ensure Your Exercise of Personal Rights

9. Protection of Children's Personal Information

10. How this Policy is Updated

11. How to Contact Us


1. Scope of Protection in this Policy


This Privacy Policy ("this Policy") applies to the use of the UBT website (including commercial.ubtrobot.com/global and its information introduction subpages, hereinafter referred to as the "Website"). This Privacy Policy does not apply to our products or other services. If you use our products, please read the privacy policy of our products. We do not have control over third-party websites or applications outside of this Website; therefore, this Policy does not apply to third-party websites or applications that may be linked from our Website. Any content of this Policy does not apply to situations that contradict applicable data protection laws.


2. Personal Information We Collect and Collection Methods


In accordance with applicable law, we may collect personal information directly from you in order to respond to your inquiries. The term used in this policy includes sensitive personal information where applicable. In compliance with applicable laws, we may collect personal information such as your name, email address, telephone number, country/region, industry, source of information, and specific inquiry content, with your consent.  If you wish, you can provide non-factual information for certain options, but you need to ensure the accuracy of the contact information and inquiry content so that we can respond to your inquiries.


We may also collect other information that cannot identify specific individuals (information that does not constitute personal information). The purpose of collecting such information is to improve the services we provide to you. We aggregate this information to help us provide more useful information to customers and understand which parts of our website are of the most interest to them. For the purposes of this Policy, aggregated data is considered non-personal information. If we combine non-personal information with personal information, such information will be considered personal information during the period of combination.


3. Purposes and Legal Bases for Processing Personal Information


In accordance with applicable laws, UBT processes personal information in the following ways with your consent:


Direct Marketing: With your consent, we process the personal information voluntarily submitted to us to send you requested materials or provide information related to our products and services. If you request product information or ifyou purchase products and services, we may also use your personal information to provide you with relevant information about products and services that we believe you may be interested in. If you wish to stop receiving such materials, please contact us.


Responding to Inquiries and Improving Browsing Experience: We may use your personal information to answer your inquiries, respond to your requests, and send you the materials you need. In order to provide you with a smoother and more enjoyable browsing experience, with your explicit consent, we may use browsing data to analyze how visitors browse our website.


Compliance with Applicable Legal Obligations: We may allow access to any information provided to UBT through valid legal procedures in accordance with applicable laws. If necessary, we may allow access to such information in special emergency situations where personal safety is threatened.


Purposes permitted by your consent, as well as the performance of contracts and other legal permissions within the scope of applicable laws.


4. How We Use Cookies

In order to provide you with a smoother and more convenient browsing experience, we sometimes place small data files called cookies on your computer, mobile device, or machine. Cookies are small data files that websites save on your computer, mobile device, or machine when you visit them. They assign a unique ID to your device but do not contain any personal information such as your name or email address. They allow us to remember your actions and preferences over a period of time (such as interface language, preference settings, etc.). Therefore, you don't have to constantly reset your preferences every time you revisit the browsing pages. Please understand that some of our services can only be achieved by using cookies. Cookies include persistent cookies and session cookies, the former being stored by the browser and remaining valid until their expiration date (unless manually deleted by the user), and the latter expiring when the session ends.


We use functional cookies on the website to provide services, such as setting language preferences and security protection, which are essential for the operation of the website. We may also use non-functional cookies to provide other services, help us improve products and services, link to social media websites, control audio and video playback settings, and gather statistics on visitor numbers and page views.


By using our website, you agree to the use of cookies as described above. Most browsers automatically accept cookies, but you can change your browser settings to disable all or some cookies as needed. For more details, you can refer to our "Cookie Policy" 


5. How We Share Your Personal Information

We are fully aware of the importance of your privacy and respect your protection. We will not sell your personal information to third parties and will only share your personal information with third parties with your consent.


Sharing of Non-Personal Information

For business purposes, we may share aggregated non-personal information or anonymous information that cannot identify you. For example, we may disclose the number of visitors to our website. We may also share non-personal information or anonymous information with our business partners for business purposes.


Other Circumstances

We may share your personal information within the scope permitted by law when it is necessary to protect the interests of us. In addition, we may share your personal information in accordance with legal requirements, legal procedures, and mandatory administrative or judicial requests.


6. How We Transfer Your Personal Information Globally

We process and backup personal information through global operation and control facilities. We store the data of this website on servers in Singapore. Currently, we have servers in countries such as China, the United States, Singapore, and Hong Kong, based on business expansion. For the purposes described in this policy, your information may be transferred to these servers in accordance with applicable laws. We may transfer your personal information overseas when it is permitted by law and necessary measures are taken.


We may also transfer your personal information to third-party service providers and business partners, so your information may also be transferred to other countries or regions. These jurisdictions may have different personal information protection standards and may pose different risks under different data protection laws. However, this does not change our commitment to complying with this policy and protecting your personal information. If we need to transfer personal information outside your jurisdiction, whether to our affiliates or third-party service providers, we will comply with relevant applicable laws. We ensure that all such transfers comply with the requirements of local applicable data protection laws by implementing unified security measures.


7. How We Protect Your Personal Information

(1) Storage Period of Information

In general, we only store your personal information for the time required to provide services or as specified in laws, regulations, and regulatory requirements. After the storage period expires, we will delete or anonymize your personal information.


(2) Technical Security Measures

We have classified and graded personal information based on its type and sensitivity, and have implemented corresponding technical protection measures, including but not limited to access control, de-identification, irreversible encrypted storage, isolated storage, and other technical measures to ensure the security of your personal information.


(3) Organizational Security Measures

We have established a joint working group for data compliance, appointed a person in charge of personal information protection, formulated relevant management systems and procedural norms, conducted personal information protection impact assessments as required by law, enhanced employees' awareness of personal information protection, strictly controlled the scope of personnel accessing personal information, and imposed penalties on individuals who violate their obligations.


(4) Handling of Security Incidents

We recommend that you pay close attention to the protection of your personal information, and we will do our best to ensure the security of your personal information. In the event of a personal information security incident, we will activate the emergency response plan to prevent the further expansion of the security incident. At the same time, we will proactively report the disposal of personal information security incidents in accordance with relevant laws, regulations, and regulatory requirements. We will also inform you of the basic situation of the security incident, the disposal and remedial measures we have taken or will take through email, SMS, telephone, or other necessary methods, in accordance with relevant laws and regulations. If it is difficult to notify each affected individual, we will issue warnings through public announcements and other means.

8. How we ensure your exercise of personal rights


In specific circumstances and within the scope of applicable data protection laws, you have the following rights:


Right of inquiry and access: You have the right to access and query your personal information, subject to exceptions as provided by laws and regulations.


Right of correction: If you find errors or incompleteness in the personal information you provided, you have the right to update or correct your personal information.


Right of deletion: You have the right to request the deletion of your personal information. We will evaluate your deletion request and, if it meets the relevant requirements, take appropriate measures, including technical means, to process the request.


Right to withdraw consent: You can submit a request to withdraw your consent, including the collection, use, and/or disclosure of your personal information that we hold or control.


Right to restrict the processing of personal information: You can request the restriction of processing your personal data, for example, if you wish for us to verify the accuracy of your personal data or check the reasons for processing personal data.


Right to data portability: You can request the transfer of your personal data to another party.


Right to lodge complaints with local data protection authorities: You have the right to lodge complaints with us or with the regulatory authorities in your jurisdiction regarding any alleged violations of applicable data protection laws.


Other rights: You also have other rights as provided by applicable laws.


If you need to exercise any of the above rights, please contact us using the contact information provided in Section "XI. How to Contact Us" of this privacy policy.


For your reasonable requests, we generally do not charge a fee. However, for multiple repetitive requests beyond a reasonable limit, we may charge a certain cost based on the circumstances. We reserve the right to refuse requests that are devoid of substantive significance, repetitive and harassing, infringing upon the legitimate rights of others, extremely impractical, requiring disproportionate technical efforts, not required to be satisfied under local laws, already made public, or subject to confidentiality restrictions.


We may need specific information from you to confirm your identity and verify your right to exercise your rights, to ensure that personal information is not disclosed to individuals without corresponding rights.


9. Protection of personal information of minors


We do not intentionally collect personal information of minors for any purpose. If you believe that we have collected personal information of a minor without the consent of their parents/guardians, or if you are the parent or guardian of a user and wish to delete such personal information, please contact us, and we will delete such information. If you are a minor (age varies depending on applicable laws), please access our website with the consent of your parents/guardians.


10. How this policy is updated


We reserve the right to update or modify this policy as necessary and indicate the update date when the policy is updated. If such modifications result in a substantial reduction of your rights under this policy (i.e., "material changes"), we will notify you of the changes through different channels, including but not limited to pop-up notifications, website announcements, private messages, and other methods.


11. How to contact us


We have dedicated personnel responsible for the protection of personal information. If you have any questions about this policy or any complaints or opinions regarding the processing of your personal information, you can contact us using the following methods:


Telephone: +86-400-6666-700 (Monday to Friday, Beijing time: 9:00-18:30)

Email: ucare@ubtrobot.com

Office Address: 22nd Floor, Block C1, Nanshan Zhicheng, No. 1001 Xueyuan Avenue, Nanshan District, Shenzhen, ChinaWe will promptly address your concerns and provide a response within 15 working days after confirming your identity. If your request is complex and requires a delayed response, we will inform you of the reasons for the delay and the timeframe.


If you are not satisfied with our response, especially if our handling of personal information has harmed your legal rights, you can file a complaint or report to the consumer rights protection, internet information office, telecommunications authority, public security bureau, or industrial and commercial administration departments in our jurisdiction. You also have the right to initiate legal proceedings in the competent court of our jurisdiction.

Please enter your contact information and our staff will contact you as soon as possible